Top 5 metrics For best-in-class supply chain operations

1. Order receipt accuracy and notification

This measures the accuracy of the order process, helping prevent errors prior to shipment. Best-in-class operations achieve more than 99.9% order receipt and notification accuracy.

2. Order shipment per customer order

The percentage of orders which shipped completely, meaning that all line/units ship with the order per agreement between the customer and shipper. Best-in-class operations ship completed orders more than 99.56% of the time.

3. Percentage of orders with on-time delivery

This is the percentage of orders that arrive at their destination at the agreed upon time. Best-in-class operations deliver more than 99.48% of orders on time.

4. Correct documentation

This is the percent of total orders for which the customers received an accurate invoice and other required documents. Best-in-class operations provide over 99.8% of orders with correct documentation.

5. Inventory Count Accuracy

Accuracy of physical inventory in relation to inventory reported in enterprise systems. Best-in-class operations achieve a 99.9% match of physical inventory to reported inventory.